Return & Exchange Policy


Thank you for shopping at Soniyah.com. Please read our return and exchange policy in case you would like to return or exchange any product bought from Soniyah.com. Please note that policy doesn’t apply to outside UAE.

Within 7 Days from Date of Delivery Deduction on Invoice Value: 0%

Please note that the Exchange and Refund policy will not be applicable for Personalized Jewellery.

  • Please read other terms and conditions.

  • • The customer should report any damaged occurred to the product due to delivery within 24 hours from the time of delivery.

  • • All products must be returned in their original condition, unworn and unaltered.

  • • Damaged products will neither be exchanged nor bought back by the Company.

  • • Please keep the invoice and certificate and/or guarantee card with you if you want to exchange or return a product without which processing the same would not be possible for us.

  • • We will exchange any item for an item in the same category (e.g. exchange a diamond for a diamond). Also, you need to pick up something of an equal or higher value.

  • • The policies are subject to change without prior notice.

  • • When any piece of diamond jewellery is received for Exchange/Refund, we will send it to the factory for a quality check. A positive response from the brand and we will initiate the exchange/refund process by the same mode as that of the original transaction within 21 working days.

  • • You can exchange products only on our site soniyah.com. For detailed process, you can contact us on +971 552464352.

  • • Any product can be exchanged only once.

  • • Schemes running at the time of initial purchase will not be valid at the time of exchange.

  • • The Policy of Conflict of Terms is applicable on all Exchanges and Buy-Backs.

Id proof will be asked at the time of delivery & after confirming order .


IMPORTANT

Who pays for the shipping or delivery charges in following cases?


  • • Delivery: In the case of delivery problems or in the case of delivery of wrong products, the Company will bear the cost.

  • • Exchange: If you want to exchange the product for any reason other than a manufacturing defect or a wrong delivery, the delivery charges will be borne by you (customer).
    • Please call us at +971 552464352 or mail us at support@soniyah.com if you have any queries or concerns about our Exchange/Buy-Back policy.