FAQs (Frequently Asked Questions)

About Soniyah.com

Q:  Who are we? What makes Soniyah.com different?

A:  Soniyah.com is online shopping store that offers you an exquisite range of fine jewellery designs from Italy. We are different as we promise a unique and hassle free online shopping experience that you're for sure going to enjoy.

Q:  Why buy from Soniyah.com?

A:  Soniyah.com is one of the diamond jewelry manufacturers in the United Arab Emirates.

-  All jewelry items on the website are manufactured by professionals, which gives us the ability to provide our customers the best customer service and fast delivery. We produce only high-end diamond jewelry and have a great selection of diamond earrings, necklaces, pendants and rings.

-  Best Prices : Our customers have the opportunity to buy directly from Soniyah.com with prices below retail. We work on low margins in order to give our customers the best value for their order while maintaining the highest quality standards in the jewelry industry.

-  Innovative Jewelry Customization Process – Soniyah.com is the jewelry website with a unique customization system which gives you the ability to custom-build all of our jewelry designs based on taste and budget. We offer 3 types of gold, various total carat weights, diamond quality and size, for each jewelry item on our website.

-  Highest Quality Jewelry Products - Buying from Soniyah.com ensures you get the best value possible. We employ the highest quality of manufacturing standards in the industry at manufacturer direct pricing. Many of our products are exclusive designs that can only be found at Soniyah.com.

-  High-Resolution Images and Magnifying View – Soniyah.com offers high-resolution pictures and magnifying views of all jewelry items on the website. View each jewelry item in white, rose or yellow gold and see the item in extreme detail. That provides our customers the ability to examine each jewelry item very carefully before making a purchase.

Q:  Where is Soniyah.com located?

A:  We are located in Dubai, the Gold souk, with parent company Tulsidas Harilal Jewellers with experience on Gold & Diamond Jewellery for over 60 years. We design and manufacture all our diamond jewellery in Dubai & Italy.

Q:  Do you have stores? Can I visit you to see the jewellery?

A:  We are located in Deira Gold Souk. Our showroom name is Tulsidas Harilal Jewellers and Gold & Diamond Park Zara Jewellers but the prices offered on Soniyah.com are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc.(prices offered online cannot be guaranteed at outlet)

Q:  Where is your jewellery made?

A:  Most of our Jewellery is made in Dubai except a few pieces and component like findings, which are imported.

Q:  Does Soniyah.com have a catalog?

A:  No, we don't have a print catalog as of now.

Q:  Do you offer any additional discounts?

A:  No, we do not offer any additional discounts. Our all prices are lower or competitive than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

Q:  Do you sell gift cards or gift certificates?

A:  No not for now will be introduced later.

Delivery

Q:  How much does it cost me to have a Soniyah product delivered to my home?

A:  Soniyah.com provides free shipping on all items within UAE.

Q:  What is the estimated delivery time?

A:  For orders within UAE, our delivery date depends on the product selected as well as the shipping address provided by you. Our products are 'Made to Order' and it takes us 2 to 7 business days to work on these jewellery pieces for you. This includes the time taken to individually handcraft each product. Products then will be delivered to your address within 4 to 10 business days.

Q:  How will the delivery be done?

A:  We process the national delivery only through reputed insured couriers like Fetchr & FedEx.

Q:  How safe is my product?

A:  Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Fetchr & FedEx for orders within UAE. Please do not accept any package that has been tampered with.

Q:  Does Soniyah.com deliver internationally?

A:  Soniyah.com has a limited delivery for UAE only, for now, will be launching internationally very soon.

Q:  Who is Fetchr?

A:  Fetchr associated with us for Cash on Delivery solution.

Q:  Is there any helpline number I can call for help?

A:  Yes, you can contact us on our
helpline number: +971 552464352 (12noon – 8 pm from Saturday to Thursday).
Email-Id : info@soniyah.com

Returns and Exchanges

Q:  What is your Money Back Policy?

A:  Our 7-day Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, All items must be returned in their original condition ' unworn and unaltered. Items returned without the attached brand / Soniyah.com security tag will be subject to a 15% revaluation fee.

Q:  What is the reason for price variances on Soniyah.com?

A:  Prices may change at any time on Soniyah.com and without prior notice. Prices are generally adjusted based on the fluctuation of diamond and metal market prices.

Jewellery

Q:  Does the Customized Name Pendant come with a chain?

A:  Yes, your customized name pendant does come with a same color 18k gold chain.

Q:  Does your pendant come with 7 days cash back policy

A:  No, customized jewelry doesn’t come under cash back policy.

Q:  Does your Jewelry come with stamp or certificate?

A:  Yes, all our jewelry will come with a stamp of purity of gold & diamond weight on the jewelry.